Heidi

What is Heidi?

Heidi is an ambient AI scribe that listens to a consultation and drafts a structured clinical note, letter or summary in the template the clinician chooses. Doctors, nurses and allied health staff review and sign the draft, so the tool supports documentation work and does not give medical advice.

The workflow suits busy clinics. You start a session in the browser, desktop app or phone, see the patient as usual, and open a draft seconds after the visit ends. Telehealth calls on Zoom, Google Meet and Microsoft Teams can be captured directly, and a dictation mode handles notes written between patients.

Heidi Health is based in Melbourne and was co-founded by Dr Thomas Kelly. Its homepage cites more than 175 million patient interactions across 190 or more countries, and a September 2026 report describes a $340 million round valuing the company at about $900 million. Beyond the scribe, the product now bundles Heidi Evidence for literature search and a library of supervised agents. Our October 2026 check found the site active, with a new desktop release dated 1 October.

Key Features

Clinical breadth sets Heidi’s feature list apart: one account covers note drafting, cited evidence search, dictation and more than 20 named agents for routine admin.

• Ambient scribe: Heidi drafts notes from in-person visits and telehealth calls without the clinician typing during the consultation. Reviews report sessions from a few seconds up to two hours, with the draft ready shortly after you stop recording.
• Specialty templates: Templates shape each draft into SOAP notes, referral letters or patient summaries for a given specialty. One 2026 review counts more than 200 ready-made templates, and paid plans add custom and team-shared versions.
• Ask Heidi: Ask Heidi edits a finished draft through plain instructions such as shortening a section or rewriting a letter for a patient. It saves manual rewording, although the free plan limits how often you can use it.
• Heidi Evidence: Heidi Evidence answers clinical questions with citations taken from the full paper rather than an abstract. Paid users also get premium sources, a personal library and CPD or CME tracking, according to the plan page.
• Agents and routines: Supervised agents prepare clinic lists, draft follow-ups, fill forms and summarise handovers. The homepage names tasks such as morning prep, ward round prep, insurer forms and Availity eligibility checks, each reviewed by staff before anything is sent.
• Dictate anywhere: Dictation turns speech into text in any field on your screen, not only inside Heidi. It suits clinicians who prefer to speak a note after the visit or add a quick addendum between appointments.

Pros

A free plan with unlimited standard transcription is Heidi’s strongest argument, because clinicians can test it on real clinic days before any budget conversation.

• Useful free tier: Standard transcription has no monthly cap on the free plan. Solo practitioners can document every visit at no cost and only pay once they want dictation, Evidence or heavier agent use.
• Wide platform choice: Heidi runs in a web browser, on Mac and Windows desktop apps, and on iPhone and Android. Starting a recording on a phone and finishing the note at a desk works without extra setup.
• Multilingual consultations: Reviews report support for more than 110 languages with automatic detection. Heidi’s own error study spanned 77 languages, which helps clinicians who see patients in several languages each week.
• Strong compliance list: The site lists HIPAA, GDPR, SOC 2 Type II, ISO 27001 and ISO 42001, plus NHS and Australian privacy frameworks. That paperwork shortens security reviews for clinics and larger organisations.
• Published safety research: Heidi reports that fewer than 1 in 200 transcription errors in its study were critical or high risk. Few scribes publish figures like this, which gives clinical leads something concrete to assess.

Cons

Price clarity is Heidi’s weak spot, since the plan page hides figures and reviews quote US Clinician pricing near $150 per user a month.

• Hidden prices: The official plan page showed no figures for the Clinician or Teams plans when we checked. You have to start a trial or contact sales to see what your region will actually pay.
• Drafts still need review: Some reviewers report missed details or invented content on long, multi-problem visits. Every note needs checking before signing, especially medication names, doses and follow-up instructions.
• EHR write-back is uneven: Direct chart write-back depends on your record system and plan. A rival scribe’s review says it needs Practice or Enterprise pricing, so many users still copy notes across by hand.
• Mixed support reports: Several user reviews describe slow or limited replies from support. Paid plans list priority support and guided onboarding, so free users may wait longest when something breaks.
• Static templates: Reviews note that templates do not learn from each clinician’s edits over time. You may need to adjust a template yourself to stop the same correction appearing in every draft.

Who is Using Heidi?

Primary care doctors form Heidi’s core audience, while specialists, allied health practitioners and hospital teams use it for letters, handovers and ward rounds.

• GPs and primary care: General practitioners with full clinic lists use Heidi to draft consultation notes. It helps them finish documentation during the day instead of in the evening.
• Specialists: Consultants who write many referral and outcome letters rely on specialty templates. Ask Heidi then adjusts tone and length for the referrer or the patient.
• Allied health: Physiotherapists, psychologists and dietitians use it for session notes and home programmes. The homepage names home program and session insight agents for this group.
• Hospital and health systems: Organisations such as Beth Israel Lahey Health and Ohio State University appear on the homepage. Ward teams use agents for round prep, shift handovers and results follow-up.

Pricing

Heidi uses a freemium model, with a free plan, a 14-day trial of the Clinician plan, and custom Teams and Enterprise quotes (official plan page, October 2026).

The official page showed no figures when we checked. 2026 reviews report the US Clinician plan at about $150 per user a month on annual billing and an Evidence Plus option near $40, while older guides still quote a $99 Pro plan. The plan page lists EHR integration under Clinician, but at least one review says write-back sits on custom tiers.

Disclaimer: Heidi sets prices by country and plan mix, so treat review figures as a guide and confirm your own regional quote before committing a practice budget.

What Makes Heidi Unique?

Unlimited standard transcription on a free plan is rare among clinical scribes, and Heidi pairs it with a cited evidence engine and a broad agent library in the same account. Most rivals sell either documentation or literature search, not both.

Its international footprint is the other difference. Heidi grew up outside the US, lists privacy frameworks for the UK, Australia, New Zealand, Canada, Singapore and South Africa, and handles many consultation languages. That makes it a practical fit for clinics outside North America, where several US-focused scribes are hard to buy.

Compatibilities and Integrations

Heidi works on web, desktop and mobile, and links to telehealth tools, messaging channels and several EHRs, though deep write-back depends on plan and system.

• Platforms: Web browser, Mac and Windows desktop apps, and iPhone and Android apps share one account. A Chrome extension is reported for working inside web-based record systems.
• EHRs: Reviews report write-back with Epic, athenahealth and eClinicalWorks, with a custom API for larger customers. Other systems rely on copying the note or pasting a patient list.
• Telehealth: Audio can be captured straight from Zoom, Google Meet and Microsoft Teams calls. No extra recording hardware is needed for remote consultations.
• Practice and team tools: Cliniko lists Heidi as a connected app, and agents can post to Slack or Teams channels. Availity is named for insurance eligibility checks.

Heidi Tutorials

A first Heidi note takes about five minutes to produce once you have an account and patient consent.

1. Create a free account on the web or download the desktop or mobile app.
2. Choose a template that matches your specialty and the type of visit.
3. Explain the scribe to the patient, record their consent, then start the session.
4. Hold the consultation as normal and stop recording when it ends.
5. Review the draft line by line, using Ask Heidi to adjust wording or length.
6. Copy the signed note into your record system, or use write-back where available.

How We Rated It

Heidi earns 4.1 out of 5 because its scribe, evidence search and security credentials are strong, while support and pricing transparency lag behind.

Summary

Heidi suits clinicians who want a capable AI scribe without paying upfront, from GPs to allied health practitioners and hospital teams. Its free plan, multilingual support and cited evidence search give it unusual breadth for the price. The main limitation is cost clarity, since paid prices vary by region and direct EHR write-back depends on your plan. Remember that it drafts documentation for clinicians and is not a source of medical advice. Test it on a full clinic day with the free plan, and check medication names and doses before signing any note.