Cody

What is Cody?

Cody is a business AI assistant from meetcody.ai that trains on your company documents and websites, then answers questions for staff and customers with a source attached to each answer. It is often described as a virtual employee that knows your business.

The product has grown into four agents. Cody Assist handles knowledge questions, Cody Convert engages website visitors, Cody Clear targets regulated environments and Cody Live covers avatars and events. All four share one trained knowledge base, along with the same permissions, integrations and audit controls.

The website states that Cody is a CodeSM Group company, and one directory dates its first release to January 2023. This product is unrelated to Sourcegraph Cody, the AI coding assistant. Sourcegraph stopped new Cody Free and Pro sign-ups on 25 June 2025, ended Cody Free on 23 July 2025 and pointed individual developers to Amp, while keeping Cody Enterprise.

Key Features

Cited answers from a single shared knowledge base are the core of Cody, because every agent draws on the same trained content and permission rules.

• Cody Assist: This agent answers questions from your own knowledge base for staff and customers alike. Every answer carries a citation, so a reader can open the source document and confirm the claim before acting on it.
• Cody Convert: A proactive website agent engages visitors before they leave a page and tries to turn them into leads. It was listed as early access in October 2026, with plans priced by engaged conversations per month.
• Cody Clear and Cody Live: Clear is aimed at regulated settings that need tightly controlled responses, while Live covers avatars and experiences for events. Both are sold on custom quotes rather than through self-serve plans.
• Shared knowledge base: You train Cody once on PDFs, Word files, PowerPoint decks, media and websites. Every agent then inherits the same knowledge, integrations and permissions, so adding a new agent is mainly a configuration task.
• Permission-scoped retrieval: Each user retrieves only the content their role allows, and every query is logged and exportable. This audit trail helps teams check what the assistant said, why it said it and who asked.
• Model choice: The platform is model-agnostic, and paid Assist plans list GPT-5 Mini, GPT-5 and Claude 4 Sonnet depending on tier. You can pick a model per workflow and switch later without rebuilding the setup.

Pros

Speed to a working assistant is Cody’s strongest point, with the company saying most teams are answering real questions within their first week.

• Fast to set up: The company says most teams have a useful assistant answering real questions within the first week. No coding is needed to upload documents and publish a chat widget.
• Answers show their sources: Citations on every claim make it easier to trust or challenge a reply. Support and HR teams can check a policy answer against the original file in seconds.
• Genuine free plan: The free tier gives 100 credits a month and up to 100 documents with no card required. Small teams can test answer quality on real files before paying anything.
• Flexible deployment: Cody lists cloud, private cloud, hybrid and on-premises options for where data lives. Larger or regulated organisations therefore have room to meet their own data residency rules.
• One base, several agents: The same trained knowledge powers internal help, website sales and event experiences. Teams avoid maintaining separate bots with duplicated document libraries and answers that drift apart.

Cons

Credit caps are the catch with Cody, because the $29 Basic plan allows 2,500 credits a month and keeps only 14 days of history.

• Credit limits bite early: The Basic plan includes 2,500 credits a month and only 14 days of conversation history. Busy support desks may need Premium at $99 a month sooner than expected.
• Name confusion: Many developers know Cody as the Sourcegraph coding assistant, and one directory lists that product under the same slug. Searches, reviews and comparisons can therefore mix up the two unrelated tools.
• Little independent evidence: Directory pages show only a handful of user reviews, and the homepage names no customers. Buyers have limited outside proof of accuracy or support quality at scale.
• Advanced agents need a quote: Cody Clear and Cody Live have no public prices, and Convert Enterprise is custom. Budget planning for regulated or event projects therefore depends on a sales conversation.
• Answers depend on your files: A knowledge assistant is only as good as the documents it is trained on. Outdated or conflicting files will produce confident but wrong replies, so content needs regular tidying.

Who is Using Cody?

Support, HR, marketing and sales teams form Cody’s core audience, using it to answer repeat questions from documents they already hold.

• Customer support teams: They embed Cody on websites to answer common questions. Citations let agents hand off harder cases with the source already attached.
• HR and operations staff: They train Cody on handbooks and policies. Employees then ask about leave, benefits or processes without waiting for a reply.
• Marketing and sales teams: They use Cody Convert and website widgets to engage visitors. The goal is to capture leads before a visitor leaves the page.
• Event and experience teams: They use Cody Live for avatars and interactive experiences at events. These projects are scoped and priced through custom quotes.

Pricing

Cody Assist runs from a free plan to $249 a month, while Convert starts at $299 and Clear and Live are quoted (official pricing page, October 2026).

Futurepedia and There’s An AI For That describe a free trial and plans from $29 a month, which matches the entry paid tier, though the free plan is now a permanent tier rather than a trial.

Disclaimer: credit costs per message vary with the model you choose, so estimate monthly volume on the free plan first.

What Makes Cody Unique?

One knowledge base feeding four different agents is Cody’s clearest difference. Many document chatbots stop at a single help widget, while Cody uses the same trained content for internal answers, website conversion, controlled regulated replies and live event experiences.

Its controls also go further than a typical small-business chatbot. Role-based retrieval, exportable logs of every query, per-workflow model selection and on-premises deployment are features usually found in more expensive enterprise tools, yet entry pricing still starts at $29 a month.

Compatibilities and Integrations

Slack, Discord, Zapier and a public API connect Cody to existing tools, and a website widget puts it in front of customers.

• Content sources: You can train it on PDF, Word and PowerPoint files, media and websites. Premium and Advanced plans add a website crawler for larger sites.
• Messaging channels: Slack and Discord are listed as places to deploy an assistant. Teams can answer questions where staff already chat.
• Automation and API: Zapier is supported, and all paid plans include API access documented on a developer portal. This lets you connect Cody to other business systems.
• Embeds and links: Paid plans include a customisable website widget, and you can share an assistant through a link. Widget counts range from one to 50 websites by plan.
• Languages: The website is offered in English, Spanish, French, German, Japanese, Korean, Portuguese, Polish and Arabic. Test answer quality in the languages your users actually speak.

Cody Tutorials

A pilot on the free plan shows within an afternoon whether Cody answers your real questions well.

1. Create a free account on meetcody.ai; no card is required for the free plan.
2. Upload a small set of core documents or add your website as a source.
3. Set the assistant’s role, tone and which team members can see which content.
4. Ask it twenty real questions and check each citation against the source file.
5. Embed the widget on your site or connect Slack or Discord.
6. Review the logs weekly, fix weak documents and upgrade only when credits run short.

How We Rated It

Cody scores 3.9 out of 5, with cited answers and a real free plan balanced by credit limits and little independent evidence of performance.

Summary

Cody suits small and mid-sized teams that want a cited, no-code assistant trained on their own documents for support, HR or website visitors. The main limitation is credit-based pricing, which can push busy teams to higher tiers quickly. Its Convert, Clear and Live agents widen the scope, but independent reviews are still scarce. Remember that it has nothing to do with Sourcegraph’s coding assistant of the same name. Start on the free plan with your twenty most common questions and check every citation before you roll it out.