Glean

What is Glean?

Glean is an enterprise AI platform that brings search, an AI assistant and no-code agents together on top of a company’s own data. It connects to the apps where work already happens, such as Slack, Google Drive, Jira, Confluence, SharePoint, GitHub and Salesforce, and indexes that content so employees can find documents, get cited answers and automate tasks from one place.

Glean is permission-aware, which means people only see results they already have access to in the source system. The company says it supports more than 40 large language models, powers over three billion searches and maintains 99.9% plus uptime across its core services. Its customer list includes Booking.com, Zillow, Ericsson, Canva, Pinterest and Databricks. The product was live and sold through a sales-led demo process in October 2026, with no public price list.

Key Features

• Enterprise search: Glean searches across documents, messages, tickets and other knowledge objects from connected work apps in one query. The company says the platform has powered more than three billion searches, and results follow each user’s existing access rights.
• Glean Assistant: Glean Assistant answers questions in plain language using company content as context. It can draft text, summarise long threads and point back to the source documents, so employees can check where an answer came from.
• No-code agent builder: Glean lets teams build AI agents without writing code to automate repeat tasks. The homepage reports that Ericsson has trained more than 20,000 employees and created over 2,700 agents on the platform.
• Connectors to work apps: Glean connects to more than 250 work apps and data sources, and the homepage elsewhere cites 275 plus. Named examples include Slack, Google Drive, Jira, Confluence, SharePoint, GitHub and Salesforce.
• Multi-model support: Glean supports more than 40 large language models, according to the official site. This lets an organisation choose models for different tasks instead of being tied to a single AI vendor.
• Permission-aware access: Glean shows each user only the content they are allowed to see in the original app. This keeps HR files, finance data and private channels out of answers for people without access.
• Glean Protect and governance: Glean Protect is the company’s security and governance layer for scaling AI at work. It includes full observability, so administrators can track every query, answer and action taken across the platform.
• Token cost controls: Glean pitches its enterprise context as a way to cut wasted model tokens and control AI spend. The homepage shows a running counter of average token savings for customers in the current year.
• Department solutions: Glean packages its platform for teams such as engineering, sales, support, HR and IT. Each department gets search, assistant and agent workflows aimed at its own systems and common questions.

Pros

• Wide connector coverage: Glean links to more than 250 work apps, so one search reaches most of the places company knowledge lives. Teams no longer need to check Slack, Drive, Jira and Confluence separately to find an answer.
• Answers stay within permissions: Glean respects source-system access rights, which lowers the risk of exposing confidential files through AI answers. Reviewers single this out as a key reason security teams approve the rollout.
• Strong compliance credentials: Glean lists SOC 2 Type II, ISO 27001, ISO 42001, HIPAA, GDPR and TX-RAMP Level 2 on its homepage. These certifications help regulated organisations pass vendor security reviews faster.
• Proven at large scale: Glean names Booking.com, Zillow, Ericsson and GCash as customers with published results. Booking.com, for example, is cited as scaling AI across 14,000 employees on the platform.
• Cited answers build trust: Glean Assistant points to the documents behind each answer, so staff can verify a claim before acting on it. Third-party reviews describe this as a clear advantage over general chatbots.
• Choice of AI models: Glean supports more than 40 language models rather than locking you to one provider. IT teams can switch or mix models as prices and capabilities change.

Cons

• No public pricing: Glean does not publish prices, and its pricing link leads to demo requests. Third-party estimates range from about $40 to $75 per user per month, which makes budgeting hard before a sales call.
• Built for large companies: Glean is sold to enterprises, and reviewers report minimum contracts starting around 100 users. Small teams and startups will likely find the entry cost too high for their size.
• No self-serve free plan: Glean offers demos rather than a free tier you can sign up for. One competitor report says some buyers faced a paid proof of concept before getting access.
• Implementation takes time: Glean rollouts involve connecting many systems and checking permissions across them. One 2026 review reports that a 60 to 90 day implementation is typical for mid-sized companies.
• Custom apps need engineering effort: Glean’s custom apps and agents go beyond plain search, but reviewers say complex builds demand real engineering time. Companies that buy it only for search may underuse what they pay for.

Who is Using Glean?

• Large enterprises: Give thousands of staff one search across every work app.
• IT and support teams: Answer internal tickets and technical questions faster.
• Sales and customer teams: Find account notes, product details and past deals.
• Engineering teams: Search code, docs and tickets across GitHub, Jira and Confluence.

Pricing

Glean uses quote-based enterprise pricing and shows no price list on its website (official site, checked October 2026).

Third-party estimates differ: GoSearch reports around $50 to $75 per user per month with roughly 100-seat minimums, while AI Agent Rank suggests about $40 to $50 per seat. Futurepedia also tags Glean as a free trial, which we could not confirm on the official site. These figures are unofficial, so rely on a written quote from Glean before you plan a budget.

What Makes Glean Unique?

Glean builds its AI on a permission-aware index of the whole company rather than on one app’s data. That shared context feeds search, the Assistant and agents at once, and each answer is limited to what the person asking can already see. Combined with support for more than 40 models and over 250 connectors, this makes Glean a central knowledge layer for large organisations instead of a chatbot bolted onto a single tool.

Compatibilities and Integrations

• Platform: Web-based enterprise platform with sign-in for customers.
• Work app connectors: More than 250 connectors, including Slack, Google Drive, Jira, Confluence, SharePoint, GitHub and Salesforce.
• AI models: Support for more than 40 large language models.
• Compliance: SOC 2 Type II, ISO 27001, ISO 42001, HIPAA, GDPR and TX-RAMP Level 2.

Glean Tutorials

Getting Glean running is a sales-led process, so the steps start with a conversation rather than a sign-up form.

1. Request a demo on glean.com and share your company size and main work apps.
2. Agree a contract and connect your data sources, such as Slack, Drive and Jira.
3. Check that source permissions sync correctly before opening access to staff.
4. Train employees to use search and the Assistant, and review cited sources.
5. Build agents for repeat tasks once teams are comfortable with the basics.

How We Rated It

Summary

Glean suits large organisations that want one secure place to search company knowledge, ask questions and automate work. Its main limitation is cost and access, since pricing is quote-only and reports suggest minimums near 100 users. We rate it highly for connectors, security and answer quality, but small teams should look elsewhere. Ask for a written quote that includes implementation time before you commit.