ViSenze

What is ViSenze?

ViSenze is an AI search and product discovery platform that helps online retailers show shoppers the right products through visual search, multimodal search and recommendations. Shoppers can search with a photo, a phrase or a mix of both, and the platform returns visually similar items, matching products and complete looks. Retailers also get automated product tagging, merchandising controls and analytics. ViSenze names clients including Zalora, Target, Mango, Urban Outfitters, Myntra, AJIO and Rakuten, and a Capterra profile says it processes over a billion queries a month.

The company is based in Singapore and has raised several funding rounds, including a Series A led by Rakuten Ventures and a $20 million Series C, according to press coverage. Larger retailers integrate it through APIs and SDKs, while Shopify merchants can install an app with drag-and-drop widgets. ViSenze focuses on visually driven categories such as fashion, furniture and eyewear. It was live and offering a 30-day free trial in October 2026, with published Shopify prices and custom enterprise contracts.

Key Features

• Visual and multimodal search: ViSenze Multi-Search lets shoppers combine an image, keywords and natural language in a single query. A customer can upload a photo of a dress and add a colour or price to narrow the results.
• Visually similar recommendations: ViSenze recommends products that look like the item a shopper is viewing. The Shopify app adds a one-tap visual filter so shoppers can jump from one product to close lookalikes.
• Shop the look and pairings: ViSenze suggests complementary items through Pair it with and Shop the look widgets. These encourage shoppers to add matching pieces, which supports larger basket sizes for fashion and home stores.
• Conversational Recommend Me: ViSenze offers a conversational assistant called Recommend Me that suggests products through a chat-style exchange. It gives shoppers a guided route through the catalogue when they are unsure what to search for.
• GenAI smart tagging: ViSenze uses generative AI to tag products automatically at scale, adding attributes such as style and colour. Better tags improve search accuracy without staff writing attributes by hand for every listing.
• Experience Studio widgets: ViSenze Experience Studio provides configurable widgets for search and discovery across a site. On Shopify, merchants place them with drag and drop, and ViSenze says stores can go live in under 24 hours.
• Merchandising rules: ViSenze supports dynamic re-ranking and merchandising rules on search results and recommendations. Merchants can push priority products or seasonal ranges without retraining the underlying AI models.
• Analytics and A/B testing: ViSenze tracks queries, conversions and widget performance, and its Shopify page lists A/B testing. The company also mentions demand forecasting and trend spotting for larger retail customers.

Pros

• Proven with large retailers: ViSenze names clients such as Zalora, Target, Mango, Urban Outfitters, Myntra and Rakuten. Zalora reports a 15 percent lift in average order value, according to ViSenze’s own case figures.
• Free trial without a card: ViSenze lets Shopify merchants install the app free with no credit card for 30 days. The trial covers up to 100,000 API requests and 50,000 products, enough for a real test.
• Strong fit for visual categories: ViSenze targets fashion, furniture and eyewear, where shoppers often struggle to describe items in words. Photo search lets them find a product from a picture rather than guessing the right keywords.
• Security credentials: ViSenze states that it complies with GDPR and holds ISO 27001 certification for data security. That helps retailers pass vendor checks when adding a third-party search provider.
• Wide platform support: ViSenze offers APIs and SDKs plus connectors for Shopify, WooCommerce, Adobe Commerce, BigCommerce and Salesforce Commerce Cloud, according to Capterra. Most retailers can add it without changing their store platform.

Cons

• Expensive for small shops: ViSenze’s paid Shopify plans start at $480 a month and rise to $815. A small store with modest traffic may struggle to recover that cost through extra conversions.
• Few public reviews: ViSenze has very few user reviews on Capterra and only two on the Shopify App Store. You have limited independent evidence beyond the company’s own case studies before you buy.
• Reported sync and support issues: ViSenze received a recent Shopify review describing product database sync problems and no reply from support. One review is a small sample, but it is worth testing sync closely during the trial.
• API request caps: ViSenze limits each Shopify plan by monthly API requests and query speed, such as 250,000 requests on Adopt. Busy stores may need the Grow or Enterprise tier sooner than expected.
• Enterprise pricing is opaque: ViSenze does not publish prices for its enterprise offering, and Capterra lists it as contact vendor. Large retailers must go through a sales process to compare costs with rivals.

Who is Using ViSenze?

• Fashion retailers: Let shoppers search by photo and complete outfits with Shop the look.
• Furniture and home stores: Match room styles and suggest visually similar pieces.
• Eyewear brands: Help customers find frames that resemble a style they like.
• Shopify merchants: Add AI search and recommendations through an app install.

Pricing

ViSenze offers a 30-day free trial on Shopify, then paid plans at $480 or $815 a month, with custom enterprise pricing (official Shopify prices, October 2026).

Capterra and Software Advice list ViSenze as contact vendor because they cover the enterprise product rather than the Shopify app. The Shopify prices above come from ViSenze’s own Shopify page and app listing. Estimate your monthly API requests from current search traffic before the trial ends, since that number decides which tier you need.

What Makes ViSenze Unique?

ViSenze lets shoppers start a search from a photo and then refine it with words, which suits products that are easier to show than describe, such as a print dress or a sofa shape. The same image understanding drives its similar-item recommendations, Shop the look widgets and automatic tagging, so one model improves search, discovery and catalogue data together rather than through three separate tools.

Compatibilities and Integrations

• Ecommerce platforms: Shopify app, plus WooCommerce, Adobe Commerce, BigCommerce and Salesforce Commerce Cloud according to Capterra
• Developer access: APIs and SDKs for custom storefronts and mobile apps
• Shopify checkout: Works with Shopify checkout extensions
• Data and security: GDPR compliance and ISO 27001 certification

ViSenze Tutorials

A Shopify trial can be running within a day.

1. Install ViSenze AI Search and Recommend from the Shopify App Store.
2. Let it sync your product catalogue and generate smart tags.
3. Place search and recommendation widgets with the drag-and-drop editor.
4. Set merchandising rules for products you want to promote.
5. Review search and conversion analytics before the 30-day trial ends.

How We Rated It

Summary

ViSenze suits mid-sized and large retailers in fashion, home and eyewear that want photo search and visual recommendations backed by a proven vendor. Its main limitation is price, as $480 a month is a heavy cost for a small Shopify store. Public user reviews are also scarce. Use the free 30-day trial with A/B testing switched on, and compare conversion rates before you pay for a plan.