Eleos Health

What is Eleos Health?

Eleos Health is an AI platform that drafts clinical notes, checks every note for compliance and supports billing work for community-based care providers. Its customers are mainly US behavioural health, substance use, home health and hospice organisations.

Clinicians choose how to feed it. Ambient capture turns a live session into note suggestions in real time, a text mode expands short bullet points into a full progress note, and a spoken recap works after the session ends. Eleos says the original conversation is not recorded or stored, and the clinician always reviews, edits and signs the draft. The tool supports documentation work and does not give medical advice or replace clinical judgement.

The company lists its US office in Waltham, Massachusetts, and also has a team in Israel. It is led by co-founder and chief executive Alon Joffe, raised a reported $60 million Series C in 2025, and says more than 300 community-based care organisations use it. Its models run on an in-house engine it calls Polaris AI, which the company describes as built for community care rather than adapted from a general-purpose model.

Key Features

Ambient note drafting and 100 per cent compliance scanning carry most of the value, because together they cut writing time and catch audit risks before a claim goes out.

• Ambient note drafting: Eleos converts live session audio into structured progress note suggestions while the session runs. The vendor says the AI fills about 80 per cent of note content and that over 90 per cent of notes are submitted within 24 hours.
• Text and recap modes: Clinicians who prefer not to use audio can type bullet points or speak a short recap after the session. The platform expands that input into a full note, which suits sessions where ambient capture is inappropriate.
• Broad session coverage: Individual, couples, family and group therapy are supported, along with case management, peer support, community outreach and psychiatry. For group sessions, reviewers report participant-level notes, which matters for substance use programmes running several groups each day.
• Seven-point compliance scan: Every submitted note is checked for copied text, empty fields, interventions, progress mentions, a next-step plan, client response and the golden thread to the care plan. Real-time prompts also flag gaps while the clinician is still writing.
• Revenue cycle guardrails: Eligibility checks and hidden coverage discovery run before claims are created. Eleos reports eligibility checks four times faster and a 25 per cent drop in uninsured clients for customers using coverage discovery.
• Multilingual capture: Spoken input is recognised in over 150 languages, including mixed speech such as Spanglish. The finished note is always written in English, so supervisors and auditors can read it without translation.

Pros

Time back for clinicians is the strongest case for Eleos, which cites a 70 per cent cut in documentation time. It also reports that 90 per cent of providers feel less job-related stress.

• Built for community care: The models are trained around behavioural health and community care sessions rather than general medicine. Notes therefore reflect interventions, progress and plans in the language payers and auditors in this sector expect.
• No EHR rebuild: A browser extension sits on top of any web-based EHR, so agencies avoid integration projects. IT teams can roll it out without APIs, custom builds or waiting for the record vendor to add support.
• Full audit coverage: Compliance review moves from sampling 5 to 10 per cent of notes to checking all of them automatically. Eleos says this shortens feedback cycles from over six months to about a day.
• Strong security record: HIPAA compliance, HITRUST certification, SOC 2 Type II and ISO 27001, 27799 and 42001 are all listed. That shortens security reviews for agencies handling sensitive mental health and addiction records.
• Evidence behind claims: Eleos cites a randomised controlled trial linking its tools to 3 to 4 times faster symptom reduction. Few documentation tools publish outcome research of this kind, which helps leaders build an internal case.

Cons

Private pricing is the main obstacle, since Eleos publishes no rates and only quotes organisation-wide contracts after a sales demo.

• Hidden pricing: No public rate, free plan or self-serve trial is offered. Finance teams must budget through a sales process, which slows comparison against tools with published per-clinician prices.
• Organisations only: Solo therapists and very small practices cannot sign up on their own. They usually do better with self-serve note tools that bill monthly per clinician.
• Client consent work: Some clients have reportedly learnt late that sessions were processed by AI. Agencies need a clear consent script and opt-out route before switching on ambient capture.
• Editing still required: Text-only and recap notes reportedly need more editing than ambient drafts. Clinicians must still check every draft before signing, so the time saving varies by input mode.
• Web EHRs only: The browser extension depends on a web-based record system. Agencies running desktop-installed or older on-premises EHRs should confirm compatibility during the demo before signing any contract.

Who is Using Eleos Health?

Community mental health centres form the core customer base, with named users such as WellPower, Jefferson Center and The Child Center of NY.

• Community mental health centres: Large agencies with heavy caseloads and Medicaid billing. They use Eleos to finish notes the same day and keep audit risk down.
• Substance use programmes: Teams running frequent group sessions. They rely on participant-level group notes and compliance checks tied to the care plan.
• Home health and hospice: Field staff documenting visits away from a desk. The mobile app works offline and syncs notes once a connection returns.
• Compliance and quality teams: Continuous quality improvement staff reviewing documentation. A central dashboard shows flagged notes so reviewers focus on high-risk records.

Pricing

Eleos Health sells only through custom quotes, with no free plan or self-serve trial (company site and review listings, checked October 2026).

Futurepedia describes a subscription scaled to provider size, but no directory we read gives a verified figure.

Disclaimer: contract value depends on headcount and the modules chosen, so ask for a written quote that lists every module.

What Makes Eleos Health Unique?

One platform covers the whole path from session to claim: it drafts the note, scores it against seven compliance checks and verifies coverage before billing. Most ambient scribes stop at the note, which leaves agencies buying separate audit and eligibility tools.

The focus on community-based care is the other difference. Polaris AI is tuned for group therapy, case management and Medicaid documentation rules, and Eleos backs its claims with a randomised controlled trial rather than only customer quotes.

Compatibilities and Integrations

Eleos works with any web-based EHR through a browser extension, so no API project is needed.

• Platforms: Desktop browser extension plus a mobile option with offline sync.
• EHR systems: EHR-agnostic for web-based records; Futurepedia also mentions API access, which the official site does not describe.
• Session types: Individual, couples, family, group, case management, peer support and psychiatry.
• Security: HIPAA, HITRUST, SOC 2 Type II, ISO 27001, ISO 27799 and ISO 42001.

Eleos Health Tutorials

Rollout starts with a sales demo, after which clinicians install the extension and follow a short daily routine.

1. Book a demo and agree which modules and teams are in scope.
2. Set a client consent process that explains how session audio is used.
3. Install the browser extension or mobile app for each clinician.
4. Choose ambient capture, typed bullets or a spoken recap for each session.
5. Review, edit and sign the draft inside the EHR note screen.
6. Clear any compliance prompts before the note goes to billing.

How We Rated It

Eleos Health earns 4.1 out of 5 because its security record and note-to-claim coverage are strong, while opaque pricing pulls cost-efficiency down to 3.0.

Summary

Eleos Health is a strong fit for community behavioural health, substance use and home care organisations that want faster notes and fewer compliance surprises. It combines note drafting, full compliance scanning and eligibility checks in one tool that sits over a web-based EHR. Its main limitation is access, because pricing is private and sales go only to organisations. Drafts still need clinician review, and the tool supports documentation rather than clinical decisions. Before rollout, agree a consent process that explains audio use to every client.