Freed

What is Freed?

Freed is an ambient AI scribe that listens to a consented patient visit and writes a structured clinical note, usually a SOAP note, for the clinician to review and sign. It also suggests billing codes, drafts patient letters and answers clinical questions with cited sources.

The workflow is simple. A clinician presses record on a phone, tablet or browser, talks to the patient as normal, and opens a draft note shortly afterwards. One 2026 review measured drafts arriving in roughly 60 to 90 seconds. The clinician edits the draft, then copies it into the electronic health record, or pushes it across in one click on the Premier plan. Freed is a documentation aid: it supports clinicians and does not give medical advice or make clinical decisions, so every note needs a human check before it enters the record.

Freed Inc is a San Francisco company led by founder Erez Druk. It aims at independent clinicians and small practices rather than large hospital systems. Its homepage says more than 26,000 clinicians across over 1,300 clinics use the product, and it reports transcribing more than 32 million patient visits in 2025. The company also sells Front Desk, an AI receptionist that answers clinic phone calls.

Key Features

Note drafting and the coding assistant carry the most weight in Freed, because together they cover the two jobs that keep clinicians charting after hours.

• Ambient scribe: Freed records the visit in the background and turns the conversation into a structured note. Section headers and their order can be adjusted, and the company claims 98% recall on medical terms across more than 30 specialties.
• Learned templates: Templates adapt to each clinician as they edit drafts over time. Core and higher plans add an instant template builder, so a psychiatrist and a paediatrician can keep very different note layouts in one account.
• Coding assistant: Premier suggests ICD-10 and CPT codes and helps choose the E/M level for each visit. Suggestions sit beside the note, although one review notes that CPT suggestions were still labelled beta in early 2026.
• Clinical Evidence: Core and Premier users can ask clinical questions and get answers citing more than 50 medical sources. Freed also proposes follow-up questions, which helps a clinician check guidance without opening a separate reference tool.
• Patient documents: Premier drafts visit summaries, patient instructions, referral letters and other letters from the same recording. This removes a second round of typing once the main note is finished and signed.
• Dictation and phrases: Premier adds dictation and saved phrases for text that clinicians repeat often. These are useful for procedure notes or standard advice, where speaking or inserting a stored block is quicker than ambient capture.

Pros

Setup speed wins Freed most of its customers: a clinician can sign up, pick a template and record a first visit on the same day without an IT project.

• Same-day setup: No hardware, installation or EHR contract is needed to start. A solo clinician can begin the seven-day trial without a card and use it in clinic that afternoon.
• Time back each day: Doctors quoted in a 2026 review describe saving two to three hours of daily charting. Freed itself claims 5.9 million hours returned to clinicians each year across its user base.
• Recordings not kept: Freed says it deletes visit audio once the note has been processed. It also states HIPAA and HITECH compliance, SOC 2 Type II certification and offers a business associate agreement.
• Multilingual visits: Freed names 14 languages it can capture, including Spanish, Mandarin and Portuguese. The note is always written in English, which helps clinicians who see patients in more than one language.
• Helpful for trainees: Residents, students and trainees can get Core free, according to the pricing page. That gives early-career clinicians unlimited notes and Clinical Evidence answers without a monthly bill.

Cons

Feature gating is the catch with Freed, because EHR push, coding and patient letters all sit on the $119 Premier plan rather than the advertised $39 tier.

• Low Starter cap: Starter allows only 40 notes a month. One reviewer estimates a full-time clinician would reach that limit within two or three days, so most buyers end up on Core or above.
• Premier gating: Coding, EHR push, dictation and patient letters all require Premier. Clinicians who want the full workflow pay $104 to $119 a month, roughly three times the entry price.
• Uneven by specialty: Reviews describe strong results in family and internal medicine but weaker notes in orthopaedics, chiropractic and integrative care. Specialists in those fields should test difficult visit types during the trial.
• Copy and paste on most plans: Starter and Core users paste finished notes into the EHR by hand. Premier’s push works through a Chrome extension with browser-based EHRs, so installed desktop systems may not be supported.
• Templates stay personal: A third-party comparison reports that templates are per clinician on individual plans. Practices wanting shared templates, note sharing and admin dashboards need the custom-priced Groups plan.

Who is Using Freed?

Independent outpatient clinicians make up Freed’s core audience, with family medicine, internal medicine, psychiatry and nurse practitioners named among its main specialties.

• Primary care doctors: Family and internal medicine physicians use Freed for high-volume clinic lists. They capture short visits and finish notes between patients instead of in the evening.
• Mental health clinicians: Psychiatrists and therapists use it to draft session notes from longer conversations. Freed’s notes support their records but are not therapy or clinical advice in themselves.
• Small practices: Independent clinics with a handful of providers use the Groups plan. It adds medical assistant users, note sharing, single sign-on and a dedicated account manager.
• Residents and students: Trainees use the free Core offer to learn documentation habits. It also gives them access to cited Clinical Evidence answers during busy rotations.

Pricing

Freed costs from $39 a month after a seven-day free trial that needs no card (official prices, October 2026).

One directory still lists an old $99 plan, and the iPhone app shows a $139 subscription. Residents and trainees can get Core free, and students are offered half price on the monthly plan.

Disclaimer: Freed has revised its tiers several times, so check the live pricing page before choosing a plan.

What Makes Freed Unique?

No IT department is required: Freed runs in a browser or phone app, works alongside any browser-based EHR, and is bought by card like ordinary software.

Most rival scribes for hospitals, such as Abridge or Microsoft Dragon Copilot, are sold through long enterprise contracts with deep EHR integration. Freed takes the opposite route and adds coding suggestions, cited clinical answers and patient letters around the note, so a solo practitioner gets a broad documentation toolkit from one subscription.

Compatibilities and Integrations

Freed works with any EHR you can open in a browser, and Premier adds one-click push through its Chrome extension.

• Platforms: Web app, a Chrome extension, an app for iPhone, iPad and Mac, and an Android app.
• EHRs: Copy and paste works everywhere; reviewers confirm push with athenahealth, Practice Fusion, SimplePractice, Elation and Tebra.
• Telehealth: Video visits can be captured from the same device.
• Security: HIPAA, HITECH, SOC 2 Type II and a signed BAA.
• Front Desk: Phone answering, two-way SMS and a shared clinic inbox.

Freed Tutorials

A first Freed note takes about ten minutes to set up from a new account.

1. Start the seven-day trial on the website or in the mobile app.
2. Choose your specialty template and adjust the section order.
3. Get the patient’s consent, then press record at the start of the visit.
4. Open the draft note, check every section and correct any errors.
5. Copy the note into your EHR, or push it from the Chrome extension on Premier.
6. Ask for codes or a patient letter from the same visit if your plan includes them.

How We Rated It

Freed scores 4.1 out of 5, earning high marks for ease of use and privacy but losing ground on cost, as the most useful tools sit on Premier.

Summary

Freed is a strong pick for independent clinicians who want shorter charting time without a long rollout or an IT team. It performs best in primary care and mental health, while specialists should expect more editing. The main limitation is price creep, because coding, EHR push and letters all need the $119 Premier plan. Every draft still needs clinician review, as the tool supports documentation rather than clinical judgement. Run it across a full clinic week, including your trickiest visit types, before you pick a tier.